Prasad Delivery & Shipping Policy

Effective date: 3 September 2026. This policy applies only when the purchased offering expressly includes Prasad, Samagri or another physical deliverable. A puja or digital service without a listed physical inclusion does not create a shipping entitlement.

Merchant and dispatch process

Pandit Neelesh Shastri or his authorised team prepares and packs the stated physical deliverable after the ritual or product preparation is complete. Dispatch usually occurs within 2–5 business days after it becomes ready, unless the product page or confirmation states a different schedule. Festival volume, temple schedules and the nature of Prasad may affect preparation time.

Delivery areas, charges and estimates

Available destinations and any shipping charge are shown before payment. Delivery within India commonly takes approximately 5–10 business days after dispatch. International delivery, where offered, may take longer. All timelines are estimates rather than guaranteed delivery dates.

Address and recipient responsibility

The customer must provide a complete serviceable address, PIN or postal code, recipient name and reachable telephone number. Contact us promptly if a correction is required; an address cannot always be changed after dispatch. Additional cost caused by an incorrect address, failed delivery, refusal or customer-requested redirection is payable by the customer.

Tracking and delivery confirmation

Where the courier provides tracking, the tracking number is shared after dispatch. Courier scans, delivery confirmation, one-time password confirmation or recipient acknowledgement may be used as delivery evidence. Contact us with the order number if tracking does not update for an unusual period.

International customs and restrictions

The recipient is responsible for checking local import restrictions and for paying customs duty, tax, inspection or handling charges. Food, plant, ash, liquid or other ritual contents may be delayed, opened, restricted or rejected by customs. We cannot guarantee clearance in another country and do not refund an order because the recipient’s jurisdiction restricts the parcel.

Delays, loss and damage

Weather, public holidays, remote locations, strikes, customs, government controls and courier network disruption may cause delay. If tracking confirms loss, we will investigate with the courier and may arrange a replacement or another resolution after verification. Transit damage or a materially wrong item must be reported within 48 hours of recorded delivery under our Returns & Replacement Policy.

Contact

For delivery support, use the merchant contact details displayed on this page and provide the order number, recipient name, delivery address and tracking number. Never send payment passwords or PINs.